Faqs

Tenant Realtor Services

Q: What are the qualifications to rent one of your properties?

A: Applicants must provide proof of income, consent to a credit and background check, and demonstrate a positive rental history. Specific criteria may vary by property.

Q: What is needed to apply for a property?

A: A completed rental application, proof of income, a valid government-issued ID, and any applicable supporting documents.

Q: Is there an application fee and is it refundable?

A: Application fees are not standard practice in Ontario. If a fee is charged, it must comply with provincial regulations and is typically non-refundable.

Q: How long does the application process take?

A: Applications are typically processed within one to two business days, depending on the receipt of all required documents and timely responses from references.

Q: What if I have a low credit score? Can I still qualify?

A: While credit history is considered, we also evaluate income, rental history, and other factors. Each application is assessed on a case-by-case basis.

Is there a minimum income requirement?

Income requirements may vary by property. We assess applicants' ability to pay rent based on their income and other financial obligations.

Are pets allowed in your properties?

Pet policies vary by property. Please refer to the specific listing for details.

How much is the rent deposit?

Landlords may collect a rent deposit up to the amount of one month's rent, to be applied to the last month's rent. Key deposits may apply

What happens if my application is denied?

We will provide a prompt reply and if applicable discuss additional securities that might be required

How do I schedule a property tour?

You can schedule a tour through our website, contacting our leasing team directly or through any realtor.

How long is the lease term?

Standard lease terms are typically 12 months. After the initial term, leases automatically convert to month-to-month unless renewed. Renewal leases will be discussed upon expiration of initial term

What utilities are included in the rent?

Utility inclusions vary by property. Please refer to the specific listing for details.

Is there a penalty for breaking a lease early?

Tenants may be responsible for rent until the unit is re-rented or the lease term ends. We will try to work with you to meet your objectives, however some costs may apply

How do I pay rent?

Rent can typically be paid through pre-authorized debits. However, can also be completed online through our tenant portal, by bank transfer, or other approved methods.

When is rent due and is there a late fee?

Rent is usually due on the first of each month. NSF fees may apply

Do you require a co-signer?

Co-signers may be considered if an applicant does not meet certain qualifications.

What if there's a maintenance issue in my rental unit?

Tenants can submit maintenance requests through our tenant portal or by contacting our maintenance team.

How are emergency maintenance requests handled?

We offer 24/7 emergency maintenance services for urgent issues. Contact our maintenance team immediately for assistance.

What documents are needed for proof of income?

Recent pay stubs, tax returns, or proof of other income sources are typically required.

Can I sublet my rental unit?

Tenants may sublet their unit with the landlord's consent, which cannot be unreasonably withheld, as per the RTA.

Are there restrictions on the number of occupants per unit?

Occupancy limits follow local municipal by-laws and health and safety regulations.

What happens if I lose my keys or get locked out?

Tenants should contact our office or maintenance team for assistance. Lockout fees may apply, as specified in the lease agreement.

Do you offer furnished rental units?

Most units are unfurnished but select properties may offer furnished options.

Can I make changes or improvements to the rental unit?

Any modifications must be approved in writing by property management.

How will I be notified if my application is approved?

Approved applicants will be notified via email, phone, or text with next steps.

Do you offer virtual property tours?

Yes, virtual tours are available for most properties.

What if I have additional questions about a property?

Feel free to reach out to our leasing team for more information at 416-652-4316 or Email: admin@saradal.ca

How do I get started with the application process?

Visit our website, select your desired property, and click "Apply Now" to begin the application process.

Explore Investor Services

Q: Do you manage condos, single-family homes, and multiplexes?

A: Yes. We specialize in residential units of all types across the Greater Toronto Area.

Q: What if my tenant stops paying rent?

A: We coordinate with the Landlord and Tenant Board and manage the process start to finish.

Q: How often will I hear from you?

A: Regular updates through your portal, wellness reports, and direct manager communication as needed.

Q: Do you help with non-resident tax filings?

A: Yes—we prepare NR6 and NR4 forms. Optional tax prep support is available for a flat fee.

Landlord FAQ

Tenant Screening & Leasing

How do you screen tenants?

We conduct a thorough screening process including conducting our own credit checks, employment and income verification, reference checks, and rental history review. All screening practices comply with the Ontario Human Rights Code.

How is rent determined?

We conduct a detailed market analysis considering property condition, location, and current rental demand to recommend a competitive rate.

Management Fees & Financials

What are your management fees?

For condominium units, our management fee is 6% of the monthly collected rent. This includes full-service management—rent collection, tenant communication, maintenance coordination, lease renewals, and monthly financial reporting.

Do you charge a fee for lease renewals?

No. Lease renewals are included at no additional cost as part of our ongoing management services.

Do you charge an administration fee for maintenance or repairs?

In most cases, no. Routine maintenance coordination is included in our standard management fee. We work with a trusted network of contractors and tradespeople who can address most issues directly with tenants, eliminating the need for additional oversight. There are no administrative markups or hidden fees for standard repairs.

When do administrative fees apply?

Administrative fees only apply in cases involving major renovations, capital improvements, or when significant coordination is required—such as when the property manager must be onsite to supervise work. While we aim to minimize extra costs, ensuring your property receives the attention it needs remains our top priority.

How do I get paid and what reports do I receive?

Rental proceeds are deposited directly into your designated account no later than 15 days after collection. You’ll receive detailed monthly financial statements outlining income, expenses, and management activity, along with year-end summaries to support your accounting and tax filings.

Maintenance & Inspections

How are maintenance issues handled?

Tenants submit requests through our online portal. We assess urgency, dispatch licensed professionals, and notify you for approval when required. Emergency repairs are addressed immediately to protect the property and ensure legal compliance.

How often do you inspect the property?

We conduct move-in/move-out inspections with photo documentation. An additional inspection is scheduled at least one additional time. Additional inspections during the tenancy as required or requested to ensure your property remains in good condition.

Legal & Compliance

Can you help with evictions?

We handle all preliminary steps, including notice preparation and communication with the tenant. However, only a licensed paralegal or legal professional may represent landlords at a Landlord and Tenant Board hearing. We can refer you to trusted professionals and support the process administratively.

How do you handle rent increases?

We manage rent increases in accordance with the Ontario Residential Tenancies Act, including adherence to annual guideline limits and required notice periods.

Do I need special insurance as a landlord?

Yes. Landlords must carry property and liability insurance. We also require tenants to obtain renter’s insurance with liability coverage.

General Operations

How involved do I need to be in day-to-day management?

You can be as hands-off as you like. We manage all tenant communication, maintenance, rent collection, and compliance. You’ll receive timely reports and updates, so you remain informed without the daily responsibility.

I'm a non-resident of Canada. Do I have additional taxation concerns?

If you live outside of Canada but own rental property here, managing your tax obligations can feel overwhelming. At Saradal Properties, we take that burden off your shoulders. Non-resident owners are required to remit 25% of their rental income to the CRA each month — but with the right guidance, you may only need to pay tax on your net income (after deducting allowable expenses like maintenance, insurance, and mortgage interest). We handle the entire process for you:

  • Filing the necessary paperwork to lower your tax withholding
  • Managing monthly remittances to the CRA
  • Preparing all year-end tax slips and reports
  • Helping you maximize deductions and minimize taxes

With Saradal Properties, you stay fully compliant, avoid penalties, and keep more of your rental profits — all without the stress of navigating Canada’s tax rules alone. Focus on growing your investment — we’ll take care of the paperwork.

Can I cancel the management agreement if needed?

Yes. Our agreements include clear termination terms with reasonable notice periods, allowing for a professional and seamless transition should your needs change.

"I never worry about my rental properties anymore. Saradal gives me updates before I even ask."

- Janet R., Property Investor

Work With a Property Management Team That Works Like You Do

We’re not a volume-based firm—we’re a high-touch partner for those who value trust, clarity, and consistency. That’s why we limit the number of properties and partnerships we manage— to ensure every client receives the attention they deserve.